Accounts FAQs

Paper Statements

When will I receive my statement?

You should receive your statement approximately two weeks before each monthly due date.

Electronic Statements (eStatements)

What are eStatements?

eStatements are a convenient way to view your 12 most recent statements on-line.

Go Green, Go Paperless?

Enroll in eDelivery and you will receive an emailed eDelivery notification when your eStatement is available online.

If I’m enrolled in eDelivery, when will I receive my statement?

You will receive an email the same day your eStatement is available online. You will no longer receive a paper statement. eStatements are available up to three weeks prior to your monthly due date.

How do I enroll in eDelivery?

Simply log in to your account on our web site (If you don’t already have an account, click “Register Now” from the homepage). Click on “Account Overview” and then “Delivery Options” and select “E-statement (with email notification).”

Is there a charge for using eDelivery?

No, this convenient service is offered free of charge to Acura Financial Services® customers.

Payment

When I make a payment, how soon will it be deducted from my bank account?

All transactions submitted after 5:00 PM Pacific Time or on a non-Business Day will not be posted until the next Business Day. Business Day as used means any day other than a Saturday or Sunday that is neither a legal holiday nor a day on which commercial banks are authorized or required by law, regulation or executive order to close in the city of New York.

Can I pay my bill online?

Yes. Register your Acura Financial Services® Account to get started.

Can I make a payment on Acura Financial Services account through this web site? How?

We offer two convenient payment services, EasyPaySM and Pay Online, which are provided free of charge to Acura Financial Services customers. More information about both of these services is available in the Payment Options section.

What is the difference between EasyPay and Pay Online?

EasyPay is a simple, convenient way to ensure your regular monthly payment is on time every month. Once you have enrolled in EasyPay, your payment is automatically deducted from your bank account on the due date each month.

Pay Online is a fast and easy way to make a single, non-recurring payment toward your account. You can use Pay Online to make your regular monthly payment or any supplementary payments.

Is it safe to use EasyPay and Pay Online to make a payment on my Acura Financial Services account?

We use a secure socket layer (SSL) connection and state-of-the-art encryption software to ensure the safety of your financial data and personal information. Please read our Privacy Policy for more information.

Is there a charge for using Pay Online?

No, this convenient service is offered free of charge to Acura Financial Services customers.

If I make a payment using Pay Online, when will it be reflected in my transaction history?

Payments will generally appear in your online transaction history on the next business day unless your payment is submitted between Friday 5:01 PM PST and Monday 5:00 PM PST. In that case, it will appear in two business days.

How many payments per calendar day can I make on Pay Online?

One standard and one principal-only payment can be made in a 24-hour period beginning at 5:00 pm PST and ending at 4:59 pm PST the next day.

Can I have monthly payments automatically deducted from my bank account?

Yes. Simply complete an EasyPaySM Authorization Agreement. You can enroll online or by mail. Learn more about EasyPay.

Is there a charge for using EasyPay?

No, this convenient service is offered free of charge to Acura Financial Services customers.

Once I sign up for EasyPay, how soon will my payment be deducted?

Your payment will be automatically deducted each month on your regular due date. Please note that it can take several weeks to complete the authorization process, so be sure to continue making your regular payment until "Do Not Remit" appears on your monthly statement.

What happens if my account has insufficient funds for a scheduled EasyPay payment?

You will be notified by mail that your payment has not been processed. You will be responsible for resubmitting your payment and any additional resulting charges as permitted by law. EasyPay will automatically be cancelled if three payments are returned due to insufficient funds within any 12-month period.

Do I have to cancel EasyPay when my financing or lease contract is finished?

No, the EasyPay service will discontinue automatically when your balance is paid in full.

Can I pay my bill with a credit card?

No, you cannot make your monthly payments with a credit card.

Where should I mail my payment?

Send your payment to the address on the payment coupon on your statement. You can also look up your payment address.

Are there late payment fees?

If a payment is received after the due date, a late charge may be assessed to your account. Refer to your contract for specific information regarding late charges.

What if a check is returned for insufficient funds?

Acura Financial Services will automatically attempt to deposit the check twice. If the funds are not available the second time, a replacement payment must be submitted and dishonored payment charges may be assessed as permitted by law.

Why did I receive a separate bill for taxes? Isn't this part of my monthly lease payment?

To ensure you are billed accurately for your property taxes, we initially pay the tax bill on your behalf and then send you a bill in turn. For an estimate of these charges over the term of your lease, please refer to the "Estimated Fees and Taxes During Your Lease Term" section on the front of your lease agreement.

What happens if my payment deduction date falls on a non-business day?

It will occur on the next business day.

Account Changes

How do I change the due date on my account?

You may call or mail your request to Acura Client Services.

What if I move to another state?

If you move to another state, you must update your address information with Acura Financial Services®. You must also re-register your vehicle and forward a copy of the registration card to Acura Financial Services® within 30 days.

How do I re-register my vehicle?

Contact the Department of Motor Vehicles in your state for the necessary documentation needed for re-registration.

How do I change the address or telephone number on my account?

You can do this online by to your account. You can also mail a written request to Acura Financial Services® or complete the Change Address form on the back of your statement.

How do I change my name on my account?

Mail a copy of a marriage license, divorce decree or court name change document to Acura Client Services.

What happens if my vehicle is lost, stolen or destroyed?

If you have leased your vehicle, Guaranteed Asset Protection limits the amount owed if your vehicle is lost, stolen or destroyed (provided you have maintained the required insurance coverage). See the back of your Lease Agreement for additional details.

If I make changes to my Acura Financial Services® account online, when will the information be updated?

The information will be updated on your account within two to three business days. Once the request is processed, it will be reflected in your online account.

Is there a charge for using EasyPay?

No, this convenient service is offered free of charge to Acura Financial Services® clients.

Once I sign up for EasyPay, how soon will my payment be deducted?

Your payment will be automatically deducted each month on your regular due date. Please note that it can take several weeks to complete the authorization process, so be sure to continue making your regular payment until "Do Not Remit" appears on your monthly statement.

What happens if my payment deduction date falls on a non-business day?

It will occur on the next business day.

Can I change my bank information once I've set up EasyPay?

Yes. to your account, visit the Payment Options section and select EasyPay from the left-hand menu. Then click the link marked "Update your bank account information."

NOTE: Changes must be received at least five business days before the scheduled due date in order to be effective for the next scheduled payment.

How can I discontinue EasyPay?

to your account, visit the Payment Options section and select EasyPay from the left-hand menu. Then click the button marked "Discontinue" and then click the button marked "Submit". Please note that if you discontinue EasyPay you will still be required to remit your payment on the due date on your statement.

Is there a charge for using Pay Online?

No, this convenient service is offered free of charge to Acura Financial Services® clients.

When I make a change to my bank account, when will the information be updated?

Changes to your Pay Online bank account information will be updated immediately in the system.

When I make a payment, how soon will it be deducted from my bank account?

All transactions submitted after 5:00 PM Pacific Time or on a non-Business Day will not be posted until the next Business Day. Business Day as used means any day other than a Saturday or Sunday that is neither a legal holiday nor a day on which commercial banks are authorized or required by law, regulation or executive order to close in the city of New York.

Can I make a payment with a credit card?

No, you cannot use a credit card to make your monthly payments.

If I make a payment using Pay Online, when will it be reflected in my transaction history?

Payments will generally appear in your online transaction history on the next business day unless your payment is submitted between Friday 5:01 PM PST and Monday 5:00 PM PST. In that case, it will appear in two business days.

Can I change my bank information once I've set up Pay Online?

Yes. Log in to your account, visit the Payment Options section and select Pay Online from the left-hand menu. Then click the “Change” button in the “Current Bank” info box.

How many times do I have to press Submit to change the amount of my payment?

Please press Submit only once to avoid making multiple payments.

How many payments per calendar day can I make on Pay Online?

One standard and one principal only payment can be made in a 24-hour period beginning at 5:00 pm PST and ending at 4:59 pm PST the next day.

Can I cancel a Pay Online payment?

Once a Pay Online payment has been submitted it may not be cancelled.

Can I choose a different payment amount for Pay Online?

You may only pay a non-zero amount equal to or greater than $1.00 and less than or equal to your total payoff amount.

Repairs

After an accident, how do I get an insurance check endorsed to pay for vehicle repairs?

Mail the check to Acura Client Services. Don't forget to include your Acura Financial Services® account number for reference.

If the check is less than $1,000 ($500 for motorcycle), it will be endorsed without documentation as long as the account is current.

If the check is $1,000 to $5,000 ($500 to $1,499 for motorcycles), a copy of the insurance estimate and the completed repair order will be required. If the check is more than $5,000 (or $1,500 for motorcycles), a copy of the insurance estimate, a completed repair order and a dealer inspection will be required.

Payoffs

How can I get a payoff quote?

Payoff quotes are available online by to your account. You can also call the 800 number printed on your statement.

Why doesn't the estimated payoff on my statement decrease by the amount I pay each month?

The payment consists of principal/depreciation and finance/service charges, which are the costs of financing or leasing. Only the principal/depreciation portion decreases the estimated payoff amount.

After I have paid my account in full, when will I receive my title?

If there is no outstanding balance on your account, the title will be mailed upon verification of final payment clearance. It is important to verify Acura Financial Services has your current address on file to ensure you receive your title.

Log in to your Account

Register

Register your Acura Financial Services account online to safely and conveniently:

  • Make Payments
  • View Statements
  • View Payment History
  • Update Account Profile
  • Receive Email Statements and Correspondence
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