Log-in FAQs

When I try to log in, the system doesn't recognize me. Why not?

You may have mistyped your username, email address or password. If you try again and are unsuccessful, click the “Forgot your username or password?” link to reset your password.

If you are using your email address to log in, please make sure that you are using your “website email address” that you used to setup your account and not your “financial services email address” that is used for receiving statements and correspondence.

Please note: If you have previously checked the box marked “Remember Me,” you must still enter your password to log in.

Do you recommend checking the “Remember Me” box on the log-in page?

When you check this box, your username or email address is stored in a cookie on your computer, and is filled in automatically each time you return to our website. You must still enter your password to log in.

Please Note: We recommend this option if you are the only person who uses your computer. To protect the privacy of your personal information, we do not recommend using this option if you are accessing Owner Link or My Acura from a public or shared computer (e.g., in a school, library or internet café).

< Back to Payment Options

Western Union SpeedPay® Terms & Conditions

This document contains the terms and conditions of Speedpay® (Speedpay). "You" and "Your" refer to the user of Speedpay. The words "we" "us" and "our" refer to American Honda Finance Corporation (AHFC). You may only authorize payments from a checking account. Savings accounts are not eligible. Each time you authorize a Speedpay transaction you agree to these terms and conditions.

AUTHORIZATION FOR DIRECT PAYMENTS
Use of your PIN authorizes: (1) us to withdraw the specified amount from your checking account; and (2) your financial institution to deduct payment. (You may revoke or cancel an authorized payment only by following the procedure in Paragraph 2, below.) All payments are made through initiation of an Automated Clearinghouse (ACH) Debit.

Note: Use of Speedpay does not result in automatic monthly payments. You must call each time you wish to authorize a payment.

  1. Using Speedpay®. Speedpay is for AHFC accounts only. Minimum payment is the lesser of your regular monthly payment or total amount due. A fee of $1.25 per transaction will be added to your payment amount and withdrawn from your checking account. Except as provided, you may designate the "Payment Date." Exceptions: (1) it can be no sooner than the next business day (calls received after 4:30 p.m. Eastern Standard Time or on a day other than a business day are considered received the next business day). Generally, business days are Monday through Friday. Weekends and holidays are not business days; (2) You may not authorize a payment more than 15 calendar days in advance; (3) if your AHFC account is 15 or more calendar days past due, the Payment Date will be the next business day.

  2. Revocation/Cancellation of Payments. To revoke or cancel a payment, call your Regional Branch Office on the business day the SpeedPay payment was made. In the event your payment is reversed, you may be subject to a service charge.

  3. Documentation. Fees and Payments will be listed as "Honda Finance Pay" on your checking account statement. You will not receive a separate statement from us.

  4. In Case of Errors. ALL QUESTIONS ABOUT PAYMENTS MADE WITH Speedpay® SHOULD BE DIRECTED TO US AND NOT THE FINANCIAL INSTITUTION WHERE YOU HAVE YOUR CHECKING ACCOUNT. AHFC is not responsible for errors made by your financial institution. We are responsible for the Speedpay service and for resolving any errors in payments made with Speedpay. In case of errors or questions about your Speedpay "payment," telephone or write us at the telephone number or address provided in your AHFC monthly statement. Contact us as soon as you can if you think a Speedpay payment is wrong, or if you need more information about a Speed pay payment listed in your checking account statement. You must notify us no later than 90 calendar days after your financial institution sends you the FIRST statement on which the problem or error appeared (this time period is subject to extension if a delay results from your initial attempt to notify your financial institution rather than us).

    1. When calling AHFC, tell us your name and AHFC account number.

    2. Describe the error or the Speedpay payment you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.

    3. Tell us the dollar amount of the suspected error.

    If you tell us orally, we may require that you send us your complaint or questions in writing within 10 business days. We will tell you the results of our investigation within 10 business days after we hear from you and will correct any AHFC error promptly. If we need more time, however, we may take up to 45 calendar days to investigate your complaint or questions. If we decide to do this, we may transmit a provisional ACH credit to your Checking Account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation (and we will tell you when we do this) (this may be accompanied by a provisional corresponding adjustment to your AHFC account). If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not send the provisional ACH credit. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. Errors in your checking account that are unrelated to Speedpay should continue to be directed to your financial institution.

  5. Confidentiality. We will disclose information to third parties about your account(s) or the payments you make: (1) where it is necessary for completing payments; or (2) in order to verify the existence and conditions of your account(s) for a third party, such as a credit bureau or merchant; or (3) in order to comply with laws, regulations or government agency or court orders; or (4) if you give us your written permission; or (5) if we arrange with another party to provide part of the services.

  6. Liability for Unauthorized Use. If you think your PIN has been lost, stolen, or used without your permission, contact us immediately by calling or writing us at the telephone number or address provided on your AHFC monthly statement. You should also contact your financial institution. Calling immediately is the best way to keep your losses down. If you contact us within four business days, your losses are limited to $50 for unauthorized use. You could lose up to $500, if you do not notify us within four business days. Call us immediately if any unauthorized payments are shown on your checking account statement. If you do not contact us within 90 calendar days after the statement was mailed, you may not get back any money you lost after the 90 calendar days. If you had a good reason for not telling us within 90 calendar days, we will extend the time period. If you are not the named customer on the account designated to receive the payment through the SpeedPay system, you represent to us that you have authorization from the named customer(s) to make payment on the account.

  7. Our Liability. Except as provided, if we do not complete a payment on time or in the correct amount, we will pay for your losses that are foreseeable at the time (unforeseeable losses are not covered). Exceptions: (1) if through no fault of ours, you do not have enough money in your checking account to make your payment; (2) transfer of money from your checking account is restricted; (3) the Speedpay System was not working; (4) circumstances beyond our control (such as flood, fire, civil unrest, acts of terrorism or any weather condition) that prevent payment despite reasonable precautions. Our liability is limited by law and limited to those damages proximately caused. If our error resulted from a bona fide error, our liability is limited to actual damages. We are not liable for (1) failure to use Speedpay properly, (2) you do not request payment sufficiently in advance of your payment due date; (3) your financial institution refuses to honor the ACH debit; (4) your instructions are lost or delayed in transmission to us; (5) a reasonable security concern, such as unauthorized use, causes us not to make the payment; (6) your account is closed; (7) Speedpay has been terminated or suspended; (8) Speedpay System indicates your request will not be processed. The Speedpay System may not be available at all times. You have the responsibility of contacting your branch to determine if the payment was made.

  8. Termination. Participation is optional. We reserve the right to discontinue Speedpay at any time, for any reason, and without prior written notice. If we terminate, we will not accept payment and debit requests. We may also temporarily discontinue Speedpay, in our sole discretion. Termination does not affect your rights and obligations for Speedpay payments prior to termination. (If the service is terminated, all future dated transactions will be processed on the schedule date.)

  9. Change in Terms. We may change the terms of this agreement at any time. As required by law, we will inform you of any changes by any reasonable means. Unless otherwise stated, changes will be effective immediately. Your continued use of Speedpay will mean you agree to the new terms.

  10. Liability. SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT. EXCEPT AS OTHERWISE PROVIDED THEREIN OR REQUIRED BY LAW: (1) YOU AGREE THAT OUR AND OUR SUBCONTRACTORS’ MAXIMUM LIABILITY TO YOU WILL BE FIVE HUNDRED DOLLARS ($500); AND (2) NEITHER WE NOR ANY SUBCONTRACTOR OF OURS SHALL HAVE ANY LIABILITY FOR SPECIAL, INCIDENTAL, DIRECT, INDIRECT, CONSEQUENTIAL OR EXEMPLARY DAMAGES, REGARDLESS OF WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, WE DO NOT GUARANTEE THE SECURITY, PRIVACY OR INTEGRITY OF INFORMATION IN TRANSIT OVER TELEPHONE LINES. THE PRECEDING SHALL NOT BE DEEMED TO DISCLAIM LIABILITY SPECIFICALLY IMPOSED ON US OR OUR SUBCONTRACTORS BY STATUTE OR REGULATION, TO THE EXTENT SUCH LIABILITY CANNOT BE WAIVED OR DISCLAIMED.

  11. Miscellaneous. No waiver of any terms will be effective unless in writing. You may not transfer your rights or obligations under this Agreement. This Agreement is governed by California laws, without regard to the state’s conflict of laws, provisions and by applicable federal laws and regulations. If any term is invalid, the remaining terms shall be valid. These terms are in addition to any other agreement you have with us. We may subcontract any of the duties.