Log-in FAQs

When I try to log in, the system doesn't recognize me. Why not?

You may have mistyped your username or password. If you try again and are unsuccessful, click the "Forgot your username or password?" link to have your username and a "new" password emailed to you. Please note this request will generate a new password.

Please Note: If you have previously checked the box marked "Remember My Username," you must still enter your password to login.

Do you recommend checking the "Remember My Username" box on the login page?

When you check this box, your username is stored in a cookie on your computer, and is filled in automatically each time you return to our website. You must still enter your password to login.

Please Note: We recommend this option if you are the only person who uses your computer. To protect the privacy of your personal information, we do not recommend using this option if you are accessing My Acura from a public or shared computer (e.g., in a school, library or internet cafe).

Lease-End Process

Acura Financial Services™ advises you to begin preparing for the end of your lease six months before your contract ends. That way you have time to weigh all of the options you have at lease-end.

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There are four options at lease-end:
Return Your Vehicle and Lease a New Acura

Even if you return your vehicle and lease a new Acura, you will still need to schedule a free vehicle inspection during the last two months of your lease. Plus, you will be responsible for any outstanding payments, excess wear and use, excessive mileage, and any other outstanding obligations specified in your lease agreement.

Read the details for returning and leasing a new Acura

Return Your Leased Vehicle to the Dealer

Your lease concludes when you turn in the vehicle to an Acura dealer. You will need to schedule a free vehicle inspection during the last two months of your lease. Your Acura Luxury Lease™ includes an Excess Wear and Use Waiver, but you will be responsible for any wear or use that exceeds the waiver. You will be responsible for any outstanding payments, excessive miles, and any other outstanding obligations specified in your lease agreement.

Read the details for returning your leased Acura

Purchase Your Leased Vehicle

When you buy your leased Acura, you secure a vehicle with proven reliability and performance. If you decide to buy your vehicle, there is no need to have it inspected, since there are no excess wear or mileage charges to worry about.

Acura clients can get a payoff quote 24 hours a day, 7 days a week online by to your account or by calling our Express Payoff system at 1-866-777-6495.

Read the details for purchasing your leased Acura

Extend Your Lease

For clients who want to lease their vehicle a little longer, Acura Financial Services can, in most cases, extend your lease for one or more months at the same monthly payment. Your Client Services Representative can provide details about extending a lease.

For more information, contact our Lease Maturity Center or your Acura dealer.