Log-in FAQs

When I try to log in, the system doesn't recognize me. Why not?

You may have mistyped your username, email address or password. If you try again and are unsuccessful, click the “Forgot your username or password?” link to reset your password.

If you are using your email address to log in, please make sure that you are using your “website email address” that you used to setup your account and not your “financial services email address” that is used for receiving statements and correspondence.

Please note: If you have previously checked the box marked “Remember Me,” you must still enter your password to log in.

Do you recommend checking the “Remember Me” box on the log-in page?

When you check this box, your username or email address is stored in a cookie on your computer, and is filled in automatically each time you return to our website. You must still enter your password to log in.

Please Note: We recommend this option if you are the only person who uses your computer. To protect the privacy of your personal information, we do not recommend using this option if you are accessing Owner Link or My Acura from a public or shared computer (e.g., in a school, library or internet café).