Log-in FAQs

When I try to log in, the system doesn't recognize me. Why not?

You may have mistyped your username, email address or password. If you try again and are unsuccessful, click the “Forgot your username or password?” link to reset your password.

If you are using your email address to log in, please make sure that you are using your “website email address” that you used to setup your account and not your “financial services email address” that is used for receiving statements and correspondence.

Please note: If you have previously checked the box marked “Remember Me,” you must still enter your password to log in.

Do you recommend checking the “Remember Me” box on the log-in page?

When you check this box, your username or email address is stored in a cookie on your computer, and is filled in automatically each time you return to our website. You must still enter your password to log in.

Please Note: We recommend this option if you are the only person who uses your computer. To protect the privacy of your personal information, we do not recommend using this option if you are accessing Owner Link or My Acura from a public or shared computer (e.g., in a school, library or internet café).

Vehicle Inspections

If you choose to return your leased or Leadership Purchase Plan™ vehicle, you will need to arrange an end-of-lease vehicle inspection. The inspection is free and takes about an hour to complete. You can arrange to bring your vehicle to an inspection facility, or an inspector will travel to a location convenient to you, such as your home or office.

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Why an Inspection is Needed

The inspection gives you a portion of the information you will need to properly close your account. It's important to set up your appointment and have the inspection completed in the last two scheduled months of your lease.

You are responsible for any excess wear and use, which may be charged to your account. It's a good idea to be aware of any charges before turning in your vehicle. That way, you'll understand and be prepared when you receive a bill for these conditions. Having the inspection done well in advance of returning your vehicle also gives you time to take care of any needed repairs yourself.

What's Covered in the Inspection

The vehicle inspection covers three major areas of your vehicle: the body—including the tires, the interior and the engine. The inspector may take your vehicle for a short test drive and will examine approximately 150 components. These may include:

  • Transmission
  • Power components (windows, antenna, steering, locks, etc.)
  • Wheels, tires, brakes, and suspension
  • Paint, body and frame
  • Seats, upholstery, and carpets
  • Airbags and restraint systems (seat belts)
  • Lights (turn signals, brakes, headlights)
  • Climate control and defogger

We recommend that you be present for this inspection. If you are present, the inspector will give you a copy of the report following the inspection. Shortly thereafter, you will also receive a Preliminary End of Lease Liability Statement that outlines the estimated costs of any excess wear and use, excess mileage, etc. No charges will be made to your account until after the vehicle has been turned in.

How to Schedule an Inspection

The Lease Maturity Center can direct you to the vehicle inspection provider in your area. You should arrange for an inspection about two months before the end of your lease. You can arrange for an inspector to travel to a location convenient to you, such as your home or office.

Wear and Use: Normal vs. Excessive

The criteria for reasonable wear and use depend on the length of your lease. In general, the shorter the lease, the better condition your vehicle is expected to be in. Some of these conditions for wear are described in your lease contract. For example, one small ding on a body panel is considered normal wear and use. However, should the paint surface be broken, or the panel exhibit several dings, this may be defined as excess wear and use.

We understand that some wear and use is normal. The inspector will follow Acura Financial Services'™ standards to determine normal versus excessive conditions.

For more information about wear and use, you may also contact our Lease Maturity Center.

Making Repairs

If the vehicle requires repairs, consult a Client Services Representative prior to completing. If repairs are needed. we encourage you to use an authorized Acura facility to ensure that the vehicle is properly repaired with Genuine Acura Parts (as required by your lease agreement). Please be sure to save all repair receipts, as they will be required at vehicle return.

If you prefer, you may instead return the vehicle without making repairs, in which case you will receive a bill for the cost of excess wear and use after your vehicle is turned in. Again, no charges will be made to your account until the vehicle is turned in.