If you choose to return your Acura Luxury LeaseTM or Acura Leadership Purchase Plan® vehicle, you will need to arrange an end-of-lease vehicle inspection. The inspection should be completed in the last two months of your lease agreement. That way, you'll have time to take care of any repairs yourself. Or, if you choose to have us make the repairs, you'll understand exactly what you're being billed for. The inspection is free and the inspector will travel to a location convenient to you.
How to Schedule an Inspection
Schedule your free end-of-lease vehicle inspection by visiting SGS or call the SGS National Customer Service Center at 1-800-340-4080 (Monday – Friday, 8 a.m. – 9 p.m., ET.) Please have your Acura Financial Services® (AFS) account number and VIN available.
How the Inspection Works
SGS inspectors will not drive the vehicle, but they will need the keys to start it and test all electrical functions. Upon completion the inspector will print an inspection report and review the results with you.
We recommend that you be present for this inspection. If you are present, the inspector will give you a copy of the report following the inspection. Shortly thereafter, you will also receive a Preliminary End-of-Lease Statement that outlines the estimated costs of any excessive wear-and-use or damage, excess mileage, etc. No charges will be made to your account until after the vehicle has been turned in.
Prior to the time of the inspection, we ask that:
The vehicle is as clean as possible, inside and out, but
detailing is NOT necessary.
All items are removed from the vehicle, including child
car seats. Inspectors will not move or remove any items
from the vehicle.
All keys, manuals, original accessories, and any service
or maintenance records are present.
There is adequate space and light for the inspection
Excessive Wear-and-Use or Damage Waiver
Acura Luxury Leases include a $750 Excessive Wear-and-Use or Damage Waiver. Loyal clients1 who purchase or lease their next Acura vehicle may qualify for an additional waiver2 and may be eligible to get their turn-in fee waived3.
1 A loyal client is one who purchases or leases another new Acura or Honda automobile within 30 days prior to or after the turn-in date.
2 Total amount waived not to exceed $1,500.
3 The turn-in fee amount depends on your state. See your lease contract for details. For specific benefit information on your current AFS lease contract, please log in to your AFS account and select End-of-Term.
If the vehicle requires repairs, consult the Lease Maturity Center at 1-866-777-6495 prior to completing. If repairs are needed, we encourage you to use an authorized Acura facility to ensure that the vehicle is properly repaired with Genuine Acura Parts (as required by your lease agreement). Please be sure to save all repair receipts, as they will be required at vehicle return.
If you prefer, you may instead return the vehicle without making repairs, in which case you will receive a bill for the cost of excessive wear-and-use or damage after your vehicle is turned in. Again, no charges will be made to your account until the vehicle is turned in.
When I try to log in, the system doesn't recognize me. Why not?
You may have mistyped your username (Acura ID), email address or password. If you try again and are unsuccessful, click the "Forgot your username (Acura ID) or password?" link to reset your password.
After 3 failed login attempts, you will be blocked from logging in for 10 minutes.
If you are using your email address to log in, please make sure that you are using your "website email address" that you used to setup your account and not your "financial services email address" that is used for receiving statements and correspondence.
Please note: If you have previously checked the box marked "Remember Me," you must still enter your password to log in.
Do you recommend checking the "Remember Me" box on the log-in page?
When you check this box, your username (Acura ID) or email address is stored in a cookie on your computer, and is filled in automatically each time you return to our website. You must still enter your password to log in.
Please Note: We recommend this option if you are the only person who uses your computer. To protect the privacy of your personal information, we do not recommend using this option if you are accessing this site from a public or shared computer.
How often are updates posted to the online transaction history?
Our system is updated at the end of each business day and will appear on your history
the following business day.
Why isn't the information updated instantly in your system?
The technology we use to transmit a day's worth of account updates as a single "batch"
is more reliable and more secure than transmitting each update individually.
Why doesn't my online transaction history show my last payment?
It often takes several days to receive and process a payment. Once the payment is
reflected in our system, it will appear in your transaction history on the next business day.
This will not be the case if you are viewing your online current statement.