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Questions about your Acura Financial Services (AFS) Account?
Acura Financial Services (AFS) client service representatives are available to assist you Monday - Friday, 9:00am – 5:00pm local time. Account information is also available 24 hours a day on our automated line. To contact your AFS representative, please have your account number available. The number can be found on your monthly statement, your online account, or any Acura Financial Services correspondence. Select the state in which it was originally acquired.
- Branch Phone Number:
Need to make a payment? You can find the right payment option online. Note: Online payments will take 2-3 days for processing and may show in "pending" status during that time. If your payment is pending, be assured it has been received and will be posted to your account as of the date you made it.
Approaching the End of Your Lease?
If you are approaching the end of your lease and have questions about the lease-end process, contact our Lease Maturity Center (LMC). Business hours are Monday – Friday, 9:00am-5:00pm, local time. Learn more about your lease-end options or contact the LMC.
Questions about Vehicle Service Contracts (VSC)?
Our Acura Care Vehicle Service Contracts (VSC) provide additional benefits beyond the manufacturer's warranty. The VSC customer service team is available Monday - Friday, 6:00am to 5:00pm (Pacific time). Learn more about or contact Acura Care.
Concerns about Your Vehicle?
Our Acura Client Relations team is happy to help you with questions about your U.S. Acura vehicle. Business hours are Monday – Friday, 6:00am-5:00pm, Pacific Time. Contact Acura Client Relations.
Need to Locate an Acura Dealer?
Your local Acura dealer is the first stop for any questions or concerns about your vehicle. This includes product recalls, campaign information, and the latest finance and lease offers. Contact your local Acura dealer
Frequently Asked Questions:
Payments and Statements
- When will I receive my statement?
- Can I pay my bill with a credit card?
- What if a check is returned for insufficient funds?
- Why did I receive a separate bill for taxes? Isn't this part of my monthly lease payment?
- How can I get a payoff quote?
- Why doesn't the estimated payoff on my statement decrease by the amount I pay each month?